Frequent Queries

The LiteBlue portal allows you to stay connected faster and communicate faster. You can find all the information you need about professional development, sales and services, products, brand recognition, and more. Additionally, PostalEASE is accessible via LiteBlue so that you can verify, and during open season, change your benefits selection.


LiteBlue Frequently Asked Questions

How will my PIN be handled? How do I use my PIN?

USPS Interactive Voice Response (IVR) phone lines such as JobBidding, PostalEASE, and HRSSC also require your EIN and PIN. The USPS PIN (4 Digit Number) is only used for USPS HR Self Service Interactive Voice Response lines. For all USPS self-service HR applications (eIdeas, eOPF, eReassign, PostalEASE, and LiteBlue), USPS implemented the Self Service Profile (SSP) Password (strong password).

What is the purpose of selecting questions and answers in SSP?

Self Service Profiles (SSPs) allow employees to have greater control over their passwords for the self-service web applications for HR. You can obtain access to SSP after you answer these security questions correctly by selecting and answering these questions. 

What is the LiteBlue EIN?

The employee identification number, also known as the EIN, is eight digits long and appears on your earning statement. There is usually a label under the Employee ID at the top. There is nothing more than a unique employee ID provided by the US Postal Service. In addition to using a password, you can also use eIdeas, eOPF, Reassign, and PostalEASE apps.

What happens if I forget my PIN?

The USPS PIN (4 Digit Number) is limited to USPS HR Self Service Interactive Voice Response (IVR) applications. Your EIN and PIN can still be used to log into Jobbidding IVR, PostalEASE IVR, and HRSSC IVR. If you have forgotten your PIN, look at the SSP Quick Reference Guide or search in IT Self Help for the PIN.